Last Updated: August 2026

Welcome to Podi Gifts. These Terms of Service (“Terms”) govern your use of our website and your purchase of products and services from Podi Gifts.

By visiting our website, placing an order, or using any part of our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. Online Store Terms

By using this website, you confirm that you are legally permitted to enter into purchases and agreements in your jurisdiction.

You may not use our products or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

You must not transmit viruses, malicious code, or any other material that could interfere with the operation or security of our website.

2. Products and Personalization

Many Podi Gifts products are personalized or made to order.

Depending on the product, personalization may include:

• Names

• Dates

• Messages

• Photos

• Artwork

• Colors

• Fonts

• Other custom details

You are responsible for reviewing all personalization information before submitting your order.

Please carefully check spelling, capitalization, dates, images, and other custom details. Products will generally be created based on the information submitted with your order.

3. Customer-Submitted Content

If you upload photos, artwork, text, logos, names, or other content for personalization, you confirm that you have the right to use and reproduce that content.

You agree not to submit content that:

• Infringes copyrights, trademarks, privacy rights, or other intellectual property rights

• Is unlawful, threatening, hateful, abusive, or defamatory

• Contains unauthorized commercial branding or protected material

• Violates applicable laws or regulations

We reserve the right to reject or cancel orders containing content that we reasonably believe violates these requirements.

4. Product Images and Colors

We make reasonable efforts to display products, colors, materials, and personalization options accurately.

However, actual colors may vary slightly due to differences in screens, lighting, printing processes, materials, or production methods.

Minor variations that are normal to the production or printing process may not be considered defects.

5. Orders

We reserve the right to accept, decline, limit, or cancel an order where reasonably necessary.

This may include situations involving:

• Pricing or listing errors

• Suspected fraud

• Unavailable products

• Invalid personalization

• Copyright or intellectual property concerns

• Payment issues

• Technical errors

If we cancel an order after payment has been processed, an appropriate refund will be issued where applicable.

6. Order Changes and Cancellations

Because personalized products may enter production shortly after an order is placed, please contact us as soon as possible if you need to make a change.

We will do our best to accommodate changes before production begins, but we cannot guarantee that changes will be possible.

Once production has started, an order may no longer be eligible for modification or cancellation.

7. Prices and Payment

Prices displayed on our website are subject to change without notice.

Applicable taxes, shipping charges, duties, or other fees may be calculated separately depending on your order and delivery location.

You agree to provide current, complete, and accurate billing and payment information when placing an order.

Orders may not enter production until payment has been successfully authorized.

8. Processing and Production

Personalized and made-to-order products require processing time before shipment.

Processing times may vary depending on:

• The product

• Personalization requirements

• Order volume

• Seasonal demand

• Production availability

Estimated production times shown on product pages are estimates and are not guaranteed delivery dates.

9. Shipping and Delivery

Shipping time is separate from production time.

Once your order has been produced and shipped, tracking information may be provided when available.

Delivery times may be affected by circumstances outside our control, including carrier delays, weather, customs processing, incorrect addresses, or peak-season demand.

Please review our Shipping Policy for additional information.

10. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

If you notice an address error after placing your order, contact us as soon as possible.

We cannot guarantee that shipping details can be changed after an order has entered production or been shipped.

Podi Gifts is not responsible for delivery issues caused by incorrect or incomplete information submitted by the customer.

11. Returns, Exchanges, and Refunds

Because personalized products are created specifically for each customer, they may not be eligible for standard returns or exchanges.

If your product arrives damaged, defective, incorrect, or materially different from the personalization details submitted with your order, please contact us.

We may request:

• Your order number

• A description of the issue

• Clear photos of the product

• Photos of the packaging where relevant

Eligibility for a replacement, refund, or other resolution will be determined according to our Returns & Refunds Policy.

12. Customer Personalization Errors

Customers are responsible for reviewing personalization details before placing an order.

We may not be able to offer a free replacement or refund when an item was produced correctly according to information submitted by the customer, including errors involving:

• Spelling

• Names

• Dates

• Messages

• Photos

• Colors

• Other personalization details

Please contact us as soon as possible if you notice an error after ordering.

13. Intellectual Property

Unless otherwise stated, the content of this website—including branding, graphics, product designs, text, images, logos, and website materials—is owned by or licensed to Podi Gifts and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, sell, or commercially exploit our website content without permission.

14. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics tools, personalization applications, and ecommerce services.

Your use of certain third-party services may also be subject to their respective terms and privacy policies.

We are not responsible for third-party websites or services that are outside our control.

15. Prohibited Uses

You may not use our website or services:

• For unlawful purposes

• To violate intellectual property rights

• To submit false or misleading information

• To distribute malicious software

• To interfere with website security

• To collect personal information about others without authorization

• To engage in fraudulent or abusive activity

We reserve the right to terminate access to our services for violations of these Terms.

16. Disclaimer of Warranties

To the extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, or available without technical issues.

Nothing in these Terms excludes any consumer rights that cannot legally be excluded.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Podi Gifts will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or products.

Our liability will remain subject to any rights and protections that apply under applicable consumer law.

18. Indemnification

You agree to indemnify and hold harmless Podi Gifts from claims, losses, damages, or expenses arising from your violation of these Terms, misuse of our services, or unauthorized use of third-party intellectual property in content you submit.