Shipping

Last Updated: September 2026

At Podi Gifts, many of our products are personalized or made to order. Because of this, each order requires processing time before it is shipped.

Please review the information below before placing your order.

1. Processing Time

Most personalized products require time to be prepared before shipment.

Typical processing time is:

1–3 business days

Some products may require additional production time depending on the type of customization, order volume, or seasonal demand.

Processing time does not include shipping time.

Business days exclude weekends and public holidays.

2. Shipping Time

Estimated delivery times begin after your order has completed processing and has been shipped.

Typical estimated shipping times are:

United States: approximately 15–18 business days

Other countries: approximately 15–25 business days

These are estimates only and are not guaranteed delivery dates.

Actual delivery time may vary depending on:

  • Destination
  • Shipping carrier
  • Customs processing
  • Weather conditions
  • Seasonal demand
  • Local delivery conditions
  • Other circumstances outside our control

3. Order Tracking

Tracking information will be provided when available.

Once your order ships, you may receive a shipping confirmation email containing your tracking number or tracking link.

Please allow some time for tracking information to update after your shipment is created.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please carefully review your:

  • Full name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal code
  • Country
  • Contact information

before placing your order.

If you notice an error after ordering, please contact us as soon as possible.

We will do our best to help, but address changes may not be possible once your order has entered production or been shipped.

5. Incorrect or Incomplete Addresses

Podi Gifts is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.

If a package is returned because of an incorrect address, additional shipping charges may apply if the order needs to be resent.

Personalized products may not be refundable solely because the customer provided an incorrect delivery address.

6. Shipping Delays

Occasional shipping delays may occur due to circumstances outside our control.

These may include:

  • Carrier delays
  • Weather
  • Customs inspections
  • Peak-season demand
  • Public holidays
  • Transportation disruptions
  • Local delivery issues

We appreciate your patience if your order experiences an unexpected delay.

If your tracking information has not updated for an extended period, please contact us and we will help review the shipment.

7. International Orders

International orders may be subject to:

  • Customs inspections
  • Import duties
  • Taxes
  • Brokerage fees
  • Other charges required by the destination country

Any customs duties, import taxes, or local fees are generally the responsibility of the recipient unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays.

8. Lost Packages

If your package appears to be lost in transit, please contact us with your order number and tracking information.

We may need to review the shipment with the carrier before determining the appropriate next step.

If a package is confirmed lost, we will work with you on a suitable resolution where applicable.

9. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  • Check around the delivery location
  • Ask household members or neighbors
  • Check with your local carrier or delivery office
  • Allow a short period in case the carrier marked the package delivered early

If you still cannot locate the package, contact us and we will assist where possible.

10. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Please provide:

  • Your order number
  • Clear photos of the damaged item
  • Photos of the packaging
  • A brief description of the issue

Please keep the product and packaging until your request has been reviewed.

For additional information, please see our Returns & Refunds Policy.

11. Wedding Date and Time-Sensitive Orders

If you are ordering for a wedding, bridal shower, engagement, anniversary, or other important event, we strongly recommend ordering as early as possible.

Processing and shipping times are estimates and may be affected by delays outside our control.

If you have a specific event date, please allow additional time when placing your order.

12. Order Changes After Shipping

Once an order has shipped, we are generally unable to change:

  • The delivery address
  • Shipping method
  • Recipient information
  • Order contents

Please review all order details carefully before checkout.

13. Multiple Items in One Order

In some cases, products in the same order may be produced or shipped separately.

If your order arrives in multiple packages, separate tracking information may be provided.