Last Updated: August 2026

At Podi Gifts, we want you to be happy with your order. Because many of our products are personalized or made specifically for each customer, return and refund eligibility may vary depending on the type of product and the reason for the request.

Please review the policy below before placing your order.

1. Return Eligibility

For eligible non-personalized products, return requests must be submitted within 30 days of delivery.

To be eligible for a return, the item must be:

• Unused and in its original condition

• In its original packaging when applicable

• Accompanied by proof of purchase or an order number

Please contact us before returning any item. Returns sent without prior approval may not be accepted.

2. Personalized and Made-to-Order Products

Because personalized and made-to-order products are created specifically for you, they are generally not eligible for return, exchange, or cancellation once production has started.

This includes products customized with:

• Names

• Dates

• Initials

• Personal messages

• Photos

• Custom artwork

• Colors or design selections

• Other customer-provided personalization details

Please carefully review all personalization information before placing your order.

3. Customer Personalization Errors

Customers are responsible for checking all information submitted with an order, including spelling, names, dates, photos, colors, and other customization details.

If an item is produced correctly according to the information submitted by the customer, we may not be able to offer a free replacement, return, or refund for customer-entered errors.

If you notice an error shortly after placing your order, please contact us as soon as possible. We will do our best to help if production has not yet started.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photos of the item

• Photos of the packaging when relevant

After reviewing the information, we may offer an appropriate resolution such as a replacement, remake, partial refund, or full refund.

Please do not dispose of the item or packaging until your request has been reviewed.

5. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing it.

Because personalized products may enter production quickly, changes or cancellations are not guaranteed.

Once production has started, personalized or made-to-order items may no longer be eligible for cancellation.

6. Return Shipping

For approved returns that are not caused by an error on our part, customers may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is due to a damaged, defective, or incorrect item.

We recommend using a trackable shipping method for approved returns.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the item needs to be resent.

Please contact us as soon as possible if you notice an address error.

8. Lost or Delayed Packages

Shipping delays may occasionally occur due to carriers, weather, customs, seasonal demand, or other circumstances outside our control.

If tracking shows unusual delays or your package appears to be lost, please contact us so we can review the shipment.

A package marked as delivered by the carrier may require additional investigation before a refund or replacement can be considered.

9. Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund.

Processing times vary by payment provider.

10. Partial Refunds

In some situations, a partial refund may be offered instead of a full refund, depending on the nature of the issue and the condition of the item.

Any partial refund will be communicated with you before it is processed.

11. Items That Cannot Be Returned

Unless required by applicable law, the following items are generally not eligible for return:

• Personalized products

• Custom-made products

• Items already entered into production

• Items damaged through misuse

• Items returned without authorization

• Items returned outside the applicable return period

• Products made correctly according to customer-submitted personalization details